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Thurs 28th March 2019


The surgery will be closed from 3.30pm for staff training.


If you require urgent medical assistance that cannot wait until the surgery re-opens, please dial 1-1-1


If you have a life threatening medical emergency please dial 999



The GP Surgery will be closed for the Easter holidays 19th April - 22nd April. We will reopen on Tuesday 23rd April at 8am. If you require urgent medical assistance which cannot wait until the surgery reopens, please phone 1-1-1. If you have a life threatening emergency, dial 999


St Alban’s Medical Centre


Patient Participation Group – Annual Report – 2017 / 18


St Alban’s Medical Centre has a Patient Participation Group. The purpose of the group is to use their own knowledge and feedback from various sources such as NHS Choices, Friends and Family feedback, and national patient survey data to suggest ideas for service improvement to the practice. We do this in two ways. We have a group of patients meet with a GP Partner and the Practice Manager twice a year, to identify improvement areas initially and then to review the outcomes of implementation. We also have a “virtual” group who help with feedback via emails – this could be a satisfaction questionnaire or a query regarding a change of services.

Both groups run fairly informally. New members are welcome – all that is required is that you are aged 18 or over, and registered with the practice. Contact our Practice Manager at the surgery if you would like to join. We are particularly under-represented in the 18 – 55 year old age group and also would welcome people from ethnic minorities, but everyone is welcome.


In 2017 / 2018, the Patient Participation Group and the Practice agreed an Action Plan in May, and reviewed this in November. These documents are attached below.

PPG Action Plan 2017 18

PPG review meeting 2017 18

PPG Action Plan 2018 19

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